Service Design & Innovation

Service Design & Innovation | Human-Centered Systems

I help organizations uncover hidden barriers, reduce bias, and design experiences that are not only feasible and viable — but lovable, humane, and genuine.

Let’s Collaborate My Work in Action

My Work in Action

From intent to impact, in real-world systems.

Rethinking Account Planning during the Pandemic Year

Executive experience · Innovative Sales · Strategic facilitation · Immersive design.

Rethinking Account Planning during the Pandemic Year

 Designing Access to Opportunity at the Heart of the City

City of Buenos Aires · Economic Development · Public Sector · Entrepreneurship

Designing Access to Opportunity at the Heart of the City

 Interview 360: Preparing High School Students for Their First Jobs

Corporate Citizenship · Digital Skilling · Immersive Learning · Education

Interview 360: Preparing High School Students for Their First Jobs

 Learning by Doing: Designing for How Adults Learn

Global Bank Institution · Merchant Services · Agile Transformation

Learning by Doing: Designing for How Adults Learn

How We Might Work Together

Service Design & Experience Strategy

Discovery · Journey mapping · Service blueprinting · Prototyping · Testing ·

Human-Centered Transformation

Change Impact Assessment · Stakeholder Mapping · Change Strategy · Communications & Training Plan · Adoption Metrics ·

Learning & Performance Experiences

Co-Creation Workshop · Training Needs Assessment · Curriculum Design · Skills Mapping · Launch Strategy ·

Let’s Collaborate!

Tell me more about the system, service, or challenge you’re working on. I’ll be in touch soon!

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